Terms of service

These terms are an agreement between FastFlowUp, which makes LoggerIQ (“we”, “us”) and the business that creates a workspace (“you”). The person who accepts them confirms they can bind that business.

People you invite use LoggerIQ under your account. Our privacy policy explains how we handle their information.

• One price: US$5 per user per month, with GST or VAT included. It is never added at checkout.
• Every feature is included except payroll, which is priced separately where it is offered.
• Billing is monthly by default. Yearly billing is US$55 per user per year.
• The Free plan costs nothing: free for up to 5 people and 1 site, without text message alerts, receipt reading, single sign-on, face check, developer access.
• Pro, the paid plan, comes with a 30-day free trial. You are not charged until the trial ends.
• Fees are charged in advance for each billing period. If you add or remove seats during a period, the change is prorated to the day.
• There is no minimum invoice and no lock-in contract.

LoggerIQ calculates hours, applies the pay rules you set up and prepares records and files for payroll. You remain the employer. You are responsible for:

• the pay rates, awards, agreements and rules you configure;
• checking hours and pay before they are approved and paid;
• paying your people correctly and on time;
• tax withholding, superannuation, reporting and lodgement; and
• keeping the employee records the law requires.

Award interpretation and pay calculations are a tool to help you get this right, not advice. Where a figure matters, check it.

• Tell your people how LoggerIQ is used before they start, including location at clock-in, presence checks, live location, trip routes, kiosk photos and face verification.
• Give any notice that workplace surveillance laws require. Our notice template is a starting point, not legal advice.
• Use face verification only where people have agreed to it and offer another way to clock in where the law or fairness requires.
• Collect tax file numbers only for tax and superannuation purposes.
• Invite only people who are authorised to use the service for your business.

You own the data you put into LoggerIQ. You give us the rights we need to host, process and back it up so we can run the service for you and nothing more. We do not sell it and we do not use it to train AI models.

You can export your workspace at any time. A data processing agreement and the named list of our sub-processors are available on request. The trust and security page explains how we protect your data.

• Do not use LoggerIQ to break the law or to infringe anyone’s rights.
• Do not try to defeat location or verification checks or falsify hours.
• Do not probe, scan or disrupt the service, except under our vulnerability disclosure policy.
• Do not resell the service or use it to build a competing product.

Receipt reading and Summarise notes are written by AI and can be wrong. Check them before relying on them. AI in LoggerIQ never approves, rejects or changes pay.

We work to keep LoggerIQ available and to fix problems quickly but we cannot promise it will never be interrupted. We may need maintenance windows and will give notice of planned ones where we can. Support hours and channels are on the support page.

We improve LoggerIQ over time. We will not remove a core feature you rely on without notice. We will give at least 30 days’ notice by email before any price increase and you can cancel before it applies.

LoggerIQ and its software remain ours. Feedback you give us can be used to improve the service without obligation to you.

Nothing in these terms excludes rights you have under the Australian Consumer Law or any other law that cannot be excluded.

Subject to that, we are not liable for indirect or consequential loss and our total liability is limited to the fees you paid us in the 12 months before the claim. Where the law allows us to limit our liability for a failure to meet a consumer guarantee, it is limited to supplying the service again or paying for it to be supplied again.

You can cancel any time from billing settings. Cancelling stops the next charge on a monthly or a yearly plan. Your access runs to the end of the period you have paid for. Charges already made are not refunded, except where the law requires it (for example a major failure under the Australian Consumer Law). See cancelling and refunds.

When you close a workspace it becomes read-only for 30 days so you can export everything, then it can be deleted. We may suspend or end access for a serious or repeated breach of these terms or for unpaid fees after notice.

We may update these terms and will post the new version with a new date. For a material change we will email workspace admins at least 30 days before it applies. These terms are governed by the laws of New South Wales, Australia.