Cancelling and refunds

Pro starts with a 30-day free trial. Cancel before it ends and you are not charged anything.

Cancel any time from billing settings, with no fee and no notice period. Cancelling stops the next charge, on a monthly or a yearly plan. You keep full access until the end of the period you have already paid for. You can export your data before and after.

We do not refund charges already made, monthly or yearly, because your access continues for the whole period you paid for. That is why the free trial is 30 days long: long enough to run a full pay cycle before you pay anything.

When you add or remove people part way through a billing period, the change is prorated. A removed seat becomes a credit on your next invoice, not a payment back to your card.

If we charge you in error, for example twice for the same period or after you cancelled, we put it right by reversing the charge that should not have been made.

Nothing here limits rights you have under the law. In Australia, the consumer guarantees in the Australian Consumer Law cannot be excluded, and if the service has a major failure you may be entitled to a refund. In Bangladesh, any refund the law requires still applies.

Email support@loggeriq.io from an admin address on the workspace, with the invoice date and amount. The terms of service cover the rest.