A person answers, day or night
Support around the clock for workspaces in Australia and Bangladesh, by email or WhatsApp, with a payroll-day path for the problems that cannot wait.
When we answer
24/7, every day of the year. Nights, weekends and public holidays included, because rosters and pay runs do not keep office hours.
We support workspaces in Australia (from Sydney) and Bangladesh (from Dhaka).
How fast we reply
| Any message, day or night | Within 2 hours, any time |
|---|---|
| Payroll dayFlagged as below, answered before anything else | First in the queue |
If it is payroll day
When people are waiting to be paid, the problem jumps the queue. Start your email subject or WhatsApp message with PAYDAY and tell us when your pay run closes.
- Email support@loggeriq.io with the subject starting PAYDAY or message us on WhatsApp starting with PAYDAY.
- Say which pay period, how many people are affected and when payroll closes.
- Keep going if you can: approved hours can always be exported as a payroll file while we look.
How to reach us
support@loggeriq.io. The record of every request, so start here for anything you may need to refer back to.
+61 420 926 522. Quick questions and payroll-day problems.
Help centre
Step-by-step guides for setting up and running LoggerIQ, any time of day.
Security
security@loggeriq.io. Vulnerability reports and security questions, read by the people who run the service.
What to include
- Your workspace name and your role in it.
- What you were trying to do and what happened instead.
- The person, site and date involved, if it is about a clock entry or a timesheet.
- A screenshot, if you can take one.
- Whether it is blocking payroll and when payroll closes.
Never send a tax file number, a full bank account number or a password. We will never ask for them.